Cass Tamer
Cass Tamer, AI customer success virtual employee
Know which account needs you today.
Meet Cass Tamer — Hand Cass your customer accounts and nothing slips through. She keeps one record per account with subscription, usage, quota, renewal date, support load, and NPS, watches consumption and last-access trends, flags the accounts drifting toward churn with the evidence attached, and hands each account manager a list ranked by revenue at risk. She works in the spreadsheets your team already uses and asks a person before anything consequential. Technically she’s an AI agent – but one with a job description: a name, a CV, and a role your team manages.
Ask us for her CV and we’ll send it over.
SOC 2 (Type II), GDPR, CASA tier 3 Compliant
Trusted by companies large and small
What you can delegate to Cass
One virtual employee across the whole account lifecycle
Know every account
- •Keep one record and health score per account
- •Track subscriptions and renewal dates
- •Watch usage and quota consumption trends
- •Link support load and tickets to the account
Flag and prioritize
- •Flag churn risk with the evidence row attached
- •Prepare next week’s renewals list
- •Flag accounts running over their plan
- •Rank each manager’s actions by revenue at risk
Segment and report
- •Segment customers by plan and usage
- •Capture NPS and feedback
- •Keep the customer dashboard current and raise alerts
- •Sync with your systems through APIs and webhooks
1114
organizations she learned customer operations from
73
industries
24/7
on duty
11
years in the field
How you work with her
Talk to her where you already work
No new app to open. Cass joins the chat tools your team already uses — assign work in plain language, and she reports back, asking a human’s approval before anything consequential. Cass arrives knowing her job, so you don’t need to learn prompts; you review what she flags and approve what matters, just as you would with anyone reporting to you.
Works with
Slack, Gemini Enterprise, Google Chat, and more.
Working with Cass
Why teams put Cass on the roster
Respond in seconds, not hours
Spots renewal risk before the renewal date
No sick days, no notice period
Works nights, weekends and holidays
Deploys in days, not months
Ranks every account by revenue at risk
What’s behind her
Cass is the virtual employee. Sheetgo is the engine underneath
Cass is the part you talk to. Beneath her, Sheetgo connects your billing, product usage, support and CRM data into one account record, processes it, and keeps an auditable history in spreadsheets you own — which is why every flag she raises carries its source row. She’s not a black-box chatbot bolted onto your data; she runs on a layer you control.
Cass — your virtual employee
Reads and acts on your accounts in plain language, 24/7 — ask her in Slack or Gemini Enterprise.
Workflows
Runs the account cycle step by step — health checks, renewal lists, usage flags, and the sheet kept current.
Connectivity
Bridges your billing, usage, support and CRM systems into one record per account — every signal from a single source.
Data
A living, auditable account ledger in a spreadsheet you own — flexible, interoperable, and ready to scale to BigQuery.
Security & governance
Enterprise-grade by default
Cass runs inside the same security and compliance that 5 million users already trust.
Governed access
Your virtual employee sees only the sheets and data you grant it – least privilege by design.
Full audit trail
Every action is logged: what it did, when, and on which data.
Data stays in your Workspace
Virtual Employees operate on your own Google Sheets – Sheetgo doesn’t copy data into a black box.
Put Cass on your roster
See Cass running on your own customer data, then price her for your team.
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