Privacy Policy

Effective date: May 22, 2018
Last update: Mar 28, 2019

The Privacy Policy describes how Sheetgo collects, uses and discloses information, and the choices that you have with respect to the information.

Sheetgo continuously works to make the Privacy Policy clear and understandable by dividing the Privacy Policy into the following sections.

Identification

SHEETGO EUROPE, S.L. (“us”, “we”, or “our”) operates the https://[www, app, blog, support ].sheetgo.com/ website/application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Definitions

Service

Service is the https://[www, app, blog, support ].sheetgo.com/ website/application operated by SHEETGO EUROPE, S.L.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of our User’s Personal Data. Relating to the Personal Data of any third party which may be included as content or metadata of any document uploaded by the User, we act as a Data Processor and the User acts as the Data Controller.

Data processors (or service providers

Data processor (or service provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data subject

Data Subject is any living individual who is the subject of Personal Data.

Requested account permissions

Some permissions to your account are required for the product to operate. The Service will ask for permissions to access your account to see basic pieces of information, your spreadsheets, and to access the spreadsheets. The permissions granted are used exclusively for the operation of the product limited to the services offered. Below are the specific permission to data access requirements, why they are necessary and how they are used:

Google account

Google Drive

View and manage the files in your Google Drive

See, edit, create, and delete all of your Google Drive files

View and manage Google Drive files and folders that you have opened or created with this app

The Service uses these permissions exclusively to search for spreadsheets and files in your Google Drive. We do not store any file content.

Google Sheets

View and manage your spreadsheets in Google Drive

See, edit, create, and delete your spreadsheets in Google Drive

This permission allows Sheetgo to create, view and modify existing spreadsheets. The Service uses it exclusively to: Transfer data from one spreadsheet into another; Assist the user into creating new spreadsheets while creating a new connection; It creates temporary spreadsheets, stored in the user’s Google Drive folder called ‘temp-folder’. Those temporary folder is used to speed up update process and can be deleted by the user at any time.

Google Apps Script

Allow this application to run when you are not present

This permission is used exclusively for the product to update your connections automatically.

Display and run third-party web content in prompts and sidebars inside Google applications

This permission is required for you to be able to open the Sheetgo sidebar in your Google Sheets.

Connect to an external service

This permission allows Sheetgo to create a network connection between the Add-on and Sheetgo engine server.

Microsoft account

Offline Access

Enables Sheetgo to work offline even when the user isn’t active. This permission is used exclusively for the product to update your connections automatically.

Have full access to all files user can access

This permission allows Sheetgo to create, view and modify existing spreadsheets. Sheetgo uses it exclusively to transfer data from one spreadsheet into another and to assist the user into creating new spreadsheets while creating a new connection.

Information collection and use

We collect several different types of information for various purposes to provide and improve our Service to you. The Service shall not transfer or share the data with third parties without your previous express consent. Furthermore, the Service shall rectify any inexact or incomplete data and shall eliminate them when they cease to be necessary or pertinent for their purpose.

Types and usage of data collected

Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

SHEETGO EUROPE, S.L. uses the collected data above for various purposes: To provide and maintain our Service; To notify you about changes to our Service; To allow you to participate in interactive features of our Service when you choose to do so; To provide customer support; To gather analysis or valuable information so that we can improve our Service; To monitor the usage of our Service; To detect, prevent and address technical issues; To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or contact us at [email protected].

Files and spreadsheets data

In order to the Service deliver to you the offered features, some files or spreadsheets metadata information are collected. The Service does not store any copies of the content of your files or spreadsheets. The only data we will keep your spreadsheets are:

Size, number of used cells, creation date, last modified date, ID, name, timezone and locale of the file

Name, ID, data in the header (row 1), usage of the IMPORTRANGE formula of all file tabs

List of the email address and names of all collaborators of the file

SHEETGO EUROPE, S.L. uses the collected data above to: Save the connections between the spreadsheets for you; Run automatic connections updates for you; Enable the possibility to edit the connection; Provide statistics of users files and spreadsheet usage, i.e. the number of files or spreadsheets, and if they are active, obsolete or redundant; Provide statistics on types of spreadsheet storage and cloud storage used; Perform risk analysis by alerting the user to third-party users that have access to their files or spreadsheets.

We handle data confidentially and implements the appropriate technical and administrative measures for the adequate management of data as set forth by applicable legislation regarding Data Protection.

Usage data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking cookies data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: Session Cookies, to operate our Service; Preference Cookies, to remember your preferences and various settings; Security Cookies, for security purposes. More information about Cookies, please read our Cookies Policy.

Legal basis for processing personal data under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), SHEETGO EUROPE, S.L. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

SHEETGO EUROPE, S.L. may process your Personal Data because: We need to perform a contract with you; You have given us permission to do so; The processing is in our legitimate interests and it’s not overridden by your rights; For payment processing purposes; To comply with the law.

Retention of data

SHEETGO EUROPE, S.L. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and for the duration as applicable by law. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

SHEETGO EUROPE, S.L. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction, where the data protection laws may differ than those from your jurisdiction. The persons in charge of data processing some of whom may be located outside the European Union. Others may include third parties necessary for the fulfillment of legal duties.

If you are located outside Spain or United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to Spain and United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SHEETGO EUROPE, S.L. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of data

Business transaction

If SHEETGO EUROPE, S.L. is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for law enforcement

Under certain circumstances, SHEETGO EUROPE, S.L. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal requirements

SHEETGO EUROPE, S.L. may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation; To protect and defend the rights or property of SHEETGO EUROPE, S.L.; To prevent or investigate possible wrongdoing in connection with the Service; To protect the personal safety of users of the Service or the public; To protect against legal liability.

Security of data

The security of your data is important to us and we don’t store any data contained in your files in our database, with the exception of the data in the header row (row 1) of all spreadsheet tabs. The rest of the data in your files never leaves Google Drive, and therefore inherits the entire security structure from Google Drive to ensure that it remains in your chosen environment. Furthermore, all interactions between your Google account and our Service occur over a secure HTTPS connection. For more information on Sheetgo’s security practices, you may access our Security Policy.

“Do not track” signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your data protection rights under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SHEETGO EUROPE, S.L. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at [email protected].

In certain circumstances, you have the following data protection rights: The right to access, update or to delete the information we have on you: Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us at [email protected] to assist you. The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object: You have the right to object to our processing of your Personal Data. The right of restriction: You have the right to request that we restrict the processing of your personal information. The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. The right to withdraw consent: You also have the right to withdraw your consent at any time where SHEETGO EUROPE, S.L. relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. You may exercise your rights by contacting us at [email protected] expressing your appropriate identification details and the specific right you wish to exercise.

Our policy on emails consists of sending only the messages you have asked to receive. If you do not wish to receive messages via email we will offer you the option of exercising your right to renounce receiving such messages. And you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact our Data Protection Officer ([email protected]) or your local data protection authority in the European Economic Area (EEA).

Service providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

Intercom

Intercom is a web analytics and communication service. You can visit their Privacy Policy page here: https://www.intercom.com/terms-and-policies#privacy.

Hotjar

Hotjar is a web analytics service. Read the Privacy Policy for Hotjar here: https://www.hotjar.com/legal/policies/privacy.

Behavioral remarketing

SHEETGO EUROPE, S.L. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google Ads

Google Ads remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy.

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, cookies policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us at [email protected]. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, please contact us at [email protected]etgo.com.

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