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Frequently asked questions
What file types are compatible?
Sheetgo is compatible with Google Sheets, Excel, CSV, and TSV files. All files need to be stored in Google Drive.
What is a workflow?
A workflow is like a Google Drive folder, but instead of grouping files, you’ll group your connections in a logical way, such as cash flow, inventory, marketing metrics, and so on.
You can schedule automatic updates on a workflow level, and this guarantees that the connections inside are updated in a cascade, maintaining their dependency. You can share your workflows with the teams that need to interact with them.
What does the trial period include?
When you log in to Sheetgo for the first time, your free 7-day trial starts automatically – no hidden fees, and no credit card required. You can try all our premium features, such as automatic updates, connecting to Excel and CSV files, and consolidating multiple sheets. At the end of the trial, you can continue using our premium features by selecting a paid plan.
How can I cancel my subscription?
We will be sad to see you leave, but you can easily cancel your subscription in your account page whenever you feel like it. We are focused on your success, so get in touch with us before canceling to talk about any doubts you have.
What is a connection?
A single connection is created every time you link a sheet (tab) from a source spreadsheet to a destination spreadsheet to transfer data from one to the other.
What is an update?
An update happens each time data is transferred from the source spreadsheet to the destination spreadsheet, via a connection. To save you hours of manual work every week, you can schedule automatic updates on a connection or workflow level.
What are the limitations?
Google Sheets currently has a 5 million cell limit. You will not be able to connect or consolidate files that exceed this size. If you have a large file, you may experience issues with update reliability due to server connection timeout. We consider a file size of more than 10MB to be “large”. Consolidation from Excel, or CSV files with queries and hourly updates can be challenging for reliability. Each case is different so use your trial period to test Sheetgo to its limits. Share any issues with us by emailing [email protected], and we’ll help you find the best solution.
What is included in onboarding and workflow customization?
Onboarding is a training session with one of our experts. In this session you will learn about Sheetgo and the ways you can use it. Workflow customization is a personalized service provided by one of our experts. They will build your workflow for you, according to your needs.
What is a consolidate connection?
A consolidate connection is created when you select multiple similar (same header row) spreadsheets as the source in order to transfer data from them to a single tab in a destination sheet. A consolidate connection has multiple source spreadsheets but counts as one connection in your paid plan.
Why does Sheetgo ask permission to access your Google Drive?
When connecting your spreadsheets, Sheetgo needs to access your Google Drive to enable you to select the spreadsheet you want to connect. Sheetgo also needs edit access to be able to “print” the data that is being transferred from the source spreadsheet into your destination spreadsheet. Sheetgo does not view, export or store your spreadsheet data. Check our Policies.
Do I need a paid Sheetgo account?
It’s a must-have for people who want to create workflows and connections that need premium features. We see an increase in productivity and time-saving if the whole team that interact with the workflow is onboard because it reduces the need for calls, messaging and emails. Sheetgo has a subscription model, so when you upgrade to a paid plan automatic renewal is enabled by default.
Your spreadsheet workflows made easy.
What spreadsheets will you connect?
Create workflows from your spreadsheet
Don't hesitate to reach us anytime! [email protected]
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