Privacy Policy

Effective date: May 22, 2018
Last update: Aug 20, 2025

This Privacy Policy describes how Sheetgo collects, uses, and discloses information and your choices regarding that information.

Sheetgo continuously works to make the Privacy Policy clear and understandable by dividing it into the following sections.

Identification

SHEETGO EUROPE, S.L. (“Sheetgo”, “us”, “we”, or “our”) operates the https://[www, app, blog, support ].sheetgo.com website, web application, Google Sheets add-on, Microsoft Office add-in, and Microsoft Teams app (the “Service”).

This page informs you of our policies regarding collecting, using, and disclosing personal data when you use our Service and your choices regarding that data.

We use your data to provide and improve the Service. By using the Service, you agree to collecting and using information under this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Definitions

Service

The Service is the https://[www, app, support ].sheetgo.com website, application, Google Sheets add-on, and Microsoft Office add-in operated by Sheetgo.

Personal Data

Personal Data means data about a living individual who can be identified from this data (or from this and other information either in our possession or likely to come into our possession).

Usage data

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data controller

Data Controller refers to the natural or legal person who (either alone, jointly, or in conjunction with other persons) determines the purposes for which and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of our User’s Personal Data. With regard to the Personal Data of any third party which may be included as content or metadata of any document uploaded by the User, we act as a Data Processor and the User acts as the Data Controller.

Data processors (or service providers)

Data processor (or service provider) means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data subject

Data Subject is any living individual who is the subject of Personal Data.

Requested account permissions

Some permissions to your account are required for the product to operate. The Service will ask for permissions to access some specific scopes of your Google, or Microsoft, or Dropbox account. The permissions granted are used exclusively for the operation of the product limited to the services offered. Below are the specific permissions to data access requirements, why they are necessary and how they are used:

Google account

Google Drive

View and manage the files in your Google Drive

See, edit, create, and delete all of your Google Drive files

View and manage Google Drive files and folders that you have opened or created with this app

The Service uses this permission to search for spreadsheets and files in your Google Drive. Sheetgo does not store any of your file content.

Sheetgo does not delete files in your Google Drive but it uses these permissions to create files when you install a template or select a new file as a destination.

Google Sheets

View and manage your spreadsheets in Google Drive

See, edit, create, and delete your spreadsheets in Google Drive

This permission allows Sheetgo to create, view and modify existing spreadsheets. The Service uses it exclusively to: Transfer data from one spreadsheet into another; Assist the user in creating new spreadsheets while creating a new connection; Create temporary spreadsheets stored in the user’s Google Drive folder called ‘temp-folder’. This temporary folder is used to speed up the update process and can be deleted by the user at any time.

Google Docs

See, edit, create, and delete all your Google Docs documents

This permission allows Sheetgo to create, view and modify existing Google Docs files. The Service uses it exclusively to: Merge data from your spreadsheets into your documents and automatically generate versions of documents based on the data you have in your spreadsheets; Add watermark brand image into the footer section of the document.

Gmail

Send email on your behalf

This permission allows Sheetgo to send emails on your behalf from your account. The Service uses it exclusively to: Send emails based on the data you’ve selected as your workflow data source; Send PDF files generated from spreadsheets or text documents as attachment; Add watermark brand image into the footer space of the email message to be sent.

Sheetgo does not have access to your Gmail inbox, email messages, labels, settings, drafts, nor any other information you have in your Gmail account.

The service does not send any email on your behalf that has not previously been defined by you to be sent.

BigQuery

View your data in Google BigQuery

Sheetgo may request permission to access your Google BigQuery data in case you want to connect BigQuery to your spreadsheets. When you grant Sheetgo this permission, we will only use it to access and query your tables in Google BigQuery and to save the query results in your spreadsheets. We do not use this permission for any other purposes, and we do not access, view, or store any other data from your Google BigQuery account.

Google Apps Script

Allow this application to run when you are not present

This permission is used exclusively for the product to update your connections automatically.

Display and run third-party web content in prompts and sidebars inside Google applications

This permission is required for you to be able to open the Sheetgo sidebar in your Google Sheets files.

Connect to an external service

This permission allows Sheetgo to create a network connection between the Add-on and the Sheetgo engine server.

Disclosure: Sheetgo transfers data received from Google APIs to our internal database solely for the purpose of ensuring product functionality. Email addresses are transferred to our CRM tools for communication purposes. No other information is shared with third-party apps. We adhere to Google API Services User Data Policy, including the Limited Use requirements.

Microsoft account

Sign you in and read your profile

Maintain access to data you have given it access to

Enables Sheetgo to work offline even when the user isn’t active. This permission is used exclusively for the product to update your connections automatically.

Read your files

This permission allows Sheetgo to create, view and modify existing spreadsheets. Sheetgo uses it exclusively to transfer data from one spreadsheet into another and to assist the user in creating new spreadsheets while creating a new connection.

Have full access to your files

Read all files that you have access to

Have full access to all files you have access to

Read items in all site collections

Edit or delete items in all site colletions

Dropbox account

Access files and folders in your Dropbox

The Service uses this permission to search for, create, and connect files in your Dropbox account. Sheetgo does not store any of your file content.

Information collection and use

We collect several different types of information for various purposes to provide and improve our Service to you. The Service shall not transfer or share the data with third parties without your prior express consent. Furthermore, the Service shall rectify any inexact or incomplete data and shall eliminate it when it ceases to be necessary or pertinent for its purpose.

Types and usage of data collected

Personal data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

Sheetgo uses the above collected data for various purposes: To provide and maintain our Service; To notify you about changes to our Service; To allow you to participate in interactive features of our Service when you choose to do so; To provide customer support; To gather analysis or valuable information so that we can improve our Service; Automated decision making, including profiling (i.e. we may analyze user’s behavior on our website to properly market, sell to, and offer support to customers); To monitor the usage of our Service; To detect, prevent and address technical issues; To provide you and your company with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

If you disagree with automatic decisions, you have the right to obtain human intervention from the data controller, to express your point of view, and to discuss the decision. When the processing is based on consent, you can withdraw consent at any time, without affecting the legality of the processing based on the consent before its withdrawal.

We may use your Personal Data to contact you through newsletters, marketing or promotional materials, SMS messages, phone calls, and other information that may be of interest to you. By voluntarily providing your phone number during sign-up or using our services, you explicitly agree to receive SMS messages and/or phone calls from Sheetgo for transactional and marketing purposes. Message frequency may vary. You may opt out of receiving any, or all, of these communications from us at any time by following the unsubscribe link or the instructions provided in any email or SMS we send, or by contacting us.

Files and spreadsheets data

In order for the Service to deliver you the offered features, some information relating to your files and spreadsheets is collected. The Service does not store any copies of the content of your files or spreadsheets. Only the following data is collected:

The size, number of used cells, creation date, last modified date, ID, name, timezone, and location of the file.

The name, ID, data in the header (row 1).

The email addresses and names of all file collaborators.

The number of times each tab inside a spreadsheet is accessed (templates only).

Sheetgo uses this collected data to: Save connections between spreadsheets; Run automatic connection updates; Enable you to edit a connection; Provide statistics about users’ files and spreadsheet usage, i.e. the number of files or spreadsheets, and if they are active, obsolete or redundant; Provide statistics on the types of spreadsheet storage and cloud storage used; To provide users with news, special offers and general information about other goods, services, and events which we offer; Perform risk analysis by alerting the user to third-party users that have access to their files or spreadsheets. Sheetgo collects data on using each tab (sheet) inside template spreadsheets for product improvement. Data collection is anonymous and limited to the number of times a tab is accessed. The tracker is located in each tab as an =IMAGE() function.

We handle data confidentially and implement the appropriate technical and administrative measures for adequate data management, as set forth by applicable legislation regarding Data Protection.

Usage data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking cookies data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some parts of our Service. Examples of cookies we use are session cookies to operate our service, preference cookies to remember your preferences and various settings, and security cookies for security purposes. For more information about Cookies, please read our Cookies Policy.

Legal basis for processing personal data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), the legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Sheetgo may process your Personal Data because: We need to perform a contract with you; you have given us permission to do so; the processing is in our legitimate interests, and it’s not overridden by your rights; for payment processing purposes; to comply with the law.

Retention of data

Sheetgo will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and for the duration applicable by law. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Sheetgo will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it is used to strengthen the security or to improve the functionality of our Service, or when we are legally obligated to retain it for longer periods.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers outside your state, province, country, or other governmental jurisdiction, where the data protection laws may differ from those of your jurisdiction. The persons in charge of data processing may be outside the European Union. Others may include third parties necessary for the fulfillment of legal duties.

If you are located outside Spain or the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to Spain and the United States and process it there. Your consent to this Privacy Policy, followed by submitting such information, represents your agreement to that transfer.

Sheetgo will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no Personal Data will be transferred to an organization or a country unless there are adequate controls regarding the security of your data and other personal information.

Disclosure of data

Business transaction

If Sheetgo is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for law enforcement

Under certain circumstances, Sheetgo may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal requirements

Sheetgo may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation; To protect and defend the rights or property of Sheetgo; To prevent or investigate possible wrongdoing in connection with the Service; To protect the personal safety of users of the Service or the public; To protect against legal liability.

Security of data

The security of your data is important to us and we don’t store any data contained in your files in our database, with the exception of the data in the header row (row 1) of all spreadsheet tabs. The rest of the data in your files never leaves your file storage (such as Google Drive, Dropbox, OneDrive, or SharePoint), and therefore inherits the entire security structure from your online file storage to ensure that it remains in your chosen environment. Furthermore, all interactions between your file storage account and our Service occur over a secure HTTPS connection. For more information on Sheetgo’s security practices, see the Sheetgo security page.

“Do not track” signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your data protection rights under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Sheetgo aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us .

In certain circumstances, you have the following data protection rights: The right to access, update, or delete the information we have on you: Where possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object: You have the right to object to our processing of your Personal Data. The right of restriction: You have the right to request that we restrict the processing of your personal information. The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format. The right to withdraw consent: You also have the right to withdraw your consent at any time. Sheetgo relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. You may exercise your rights by contacting us, expressing your appropriate identification details and the specific right you wish to exercise.

Our policy on emails is to send only the messages you have asked to receive. If you do not wish to receive messages via email, we will offer you the option of exercising your right to renounce receiving such messages. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, contact our support team or your local data protection authority in the European Economic Area (EEA).

Service providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services (including resellers) or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visit activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://www.google.com/intl/en/policies/privacy/.

Hubspot

HubSpot is a web analytics and communication service. You can visit their Privacy Policy page here: https://legal.hubspot.com/privacy-policy.

Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement: https://www.microsoft.com/en-US/privacy/privacystatement.

Behavioral remarketing

Sheetgo uses remarketing services to advertise on third-party websites after you visit our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google Ads

Google Inc. provides the Google Ads remarketing service. You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on allows visitors to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://www.google.com/intl/en/policies/privacy/.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy.

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full.

CRM

Customer Relationship Management (CRM) Tools: At Sheetgo, we prioritize our customers’ experience and satisfaction. To ensure we provide the best service, we utilize CRM tools such as Intercom, HubSpot, and TheHumbleAI. These tools help us manage and analyze customer interactions and data throughout the customer lifecycle. They assist us in improving business relationships with customers, assisting in customer retention, and driving sales growth. These tools may have access to certain user data for the sole purpose of enhancing the user experience and ensuring efficient service delivery. For more information on how these tools handle user data, please refer to their respective privacy policies.

Intercom

Used for real-time user interaction and resource provision via chat and knowledge base. Their Privacy Policy can be viewed at https://www.intercom.com/legal/privacy.

HubSpot

Utilized to manage sales processes, follow-ups, and lead qualification. Their Privacy Policy can be viewed at https://legal.hubspot.com/privacy-policy.

The Humble AI

The Humble AI provides AI and automation tools and services, including data enrichment and segmentation. Their Privacy Policy can be viewed at https://www.thehumbleai.com/privacy-policy.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, cookies policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Rights of California Residents

Sheetgo does not share or disclose your personal information to third parties for their direct marketing purposes. Therefore, California’s “Shine the Light” law (California Civil Code § 1798.83) does not apply to Sheetgo.

If you are a California resident, California law provides you with specific rights regarding your personal information, including the right to request that we disclose certain information to you about the collection and use of your personal information over the past 12 months; the right to request that we delete any of your personal information that we have collected from you, subject to certain exceptions; and the right to opt-out of the “sale” of your personal information, as defined by California law. To make such a request, contact us here or write to us at: Sheetgo, La Marina de València, Muelle de la Aduana s/n, Edificio Lanzadera, 46024 València, Valencia. We respond to a maximum of two requests per customer per year.

You also have the right not to be discriminated against if you exercise any of your rights under California privacy law.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will inform you via email and/or a prominent notice on our Service, before the change becomes effective, and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact us

If you have any questions about this Privacy Policy, contact us.

This is an informal explanation to help you understand your rights. For the full and binding version, see the Privacy Policy above.

Understanding your privacy rights

Privacy policies can sometimes be challenging to read, so here’s a plain-language guide to help you understand what the law means for you and how Sheetgo handles your data.

What GDPR and CCPA are

GDPR (General Data Protection Regulation) is the European Union’s privacy law.
CCPA (California Consumer Privacy Act) is a privacy law in California, USA.

Both give you necessary rights over your data and set rules for how companies like Sheetgo must protect it.

Your key rights

Under these laws, you have the right to:

Access: Ask us what data we hold about you.
Correction: Ask us to fix information that is wrong or incomplete.
Deletion: Ask us to delete your data when it’s no longer needed.
Portability: Receive a copy of your data in a common format.
Restriction/Objection: Limit or object to how we use your data.

How to exercise your rights

If you’d like to use any of these rights, contact us through our contact form. We will respond within the timeframes required by law.

How Sheetgo protects your data

Accountability: We take responsibility for how we process and safeguard your data.
Privacy by design: Data protection is built into our processes and technology.
Security: We apply technical and organizational measures to keep your data safe.
Compliance: We work with our customers (as data controllers) to help them meet their GDPR and CCPA obligations.