{"id":261948,"date":"2026-09-16T01:44:24","date_gmt":"2026-09-15T23:44:24","guid":{"rendered":"https:\/\/www.sheetgo.com\/?page_id=261948"},"modified":"2026-10-23T23:14:04","modified_gmt":"2026-10-23T21:14:04","slug":"succes-client","status":"publish","type":"page","link":"https:\/\/www.sheetgo.com\/fr\/virtual-employees\/customer-success\/","title":{"rendered":"employ\u00e9 virtuel succ\u00e8s client IA"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”A01 bg shell” _builder_version=”4.27.6″ background_color=”#F3F7FC” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top right” background_color_gradient_stops=”#d9e7ff 0%|#efedff 20%|#f3f7fc 39%|#f3f7fc 100%” background_color_gradient_overlays_image=”on” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” custom_css_main_element=”align-items: center” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2026\/07\/badge-background-2.png” background_size=”contain” custom_padding=”40px||40px||true|false” background_last_edited=”on|phone” background_size_phone=”cover” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2026\/09\/cass-tamer-h512w512.png” title_text=”cass-tamer-h512w512″ align=”center” _builder_version=”4.27.8″ _module_preset=”default” height=”150px” height_tablet=”150px” height_phone=”150px” height_last_edited=”on|phone” custom_margin=”50px||||false|false” border_radii=”on|100%|100%|100%|100%” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font_size=”16px” text_letter_spacing=”-1px” header_3_font_size=”21px” header_3_letter_spacing=”-1px” text_orientation=”center” custom_margin=”||-15px||false|false” global_colors_info=”{}”] <\/p>\n

Cass Tamer<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font_size=”16px” text_letter_spacing=”-1px” header_3_font_size=”21px” header_3_letter_spacing=”-1px” text_orientation=”center” global_colors_info=”{}”]Customer Accounts Specialist[\/et_pb_text][et_pb_code _builder_version=”4.27.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

\u25cf Available 24\/7<\/div>\n

[\/et_pb_code][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2026\/07\/barcode-2.png” title_text=”barcode-2″ align=”center” _builder_version=”4.27.6″ _module_preset=”default” width=”200px” width_tablet=”200px” width_phone=”190px” width_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-wrap: wrap;||align-content: flex-start;” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_code][et_pb_text module_class=”section-title” _builder_version=”4.27.6″ _module_preset=”default” text_text_color=”#003999″ text_font_size=”16px” header_font=”|300|||||||” header_text_color=”#003999″ header_font_size=”16px” header_2_font=”|300|||||||” header_2_text_color=”#003999″ header_2_font_size=”16px” background_color=”#d9e7ff” custom_padding=”8px|10px|8px|10px|true|true” custom_css_main_element=”width: fit-content;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

Cass Tamer, AI customer success virtual employee<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_2_font=”|800|||||||” header_2_font_size=”48px” header_2_letter_spacing=”-1px” header_2_line_height=”1.08em” header_2_font_size_tablet=”” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Know which account needs you today.<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Meet Cass Tamer<\/strong> \u2014 Hand Cass your customer accounts and nothing slips through. She keeps one record per account with subscription, usage, quota, renewal date, support load, and NPS, watches consumption and last-access trends, flags the accounts drifting toward churn with the evidence attached, and hands each account manager a list ranked by revenue at risk. She works in the spreadsheets your team already uses and asks a person before anything consequential. Technically she’s an AI agent – but one with a job description: a name, a CV, and a role your team manages.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.sheetgo.com\/contact-sales\/?product=ai-agents” button_text=”Talk to us” button_alignment=”left” _builder_version=”4.27.6″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#2979FF” button_border_width=”0px” button_border_color=”#2979FF” button_border_radius=”6px” button_font=”|600|||||||” button_use_icon=”off” custom_margin=”|30px|||false|false” custom_padding=”15px|20px|15px|20px|true|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_text_color__hover_enabled=”on|desktop” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#2666E2″ button_text_color__hover=”#FFFFFF” button_bg_color__hover=”#2666E2″ button_bg_enable_color__hover=”on”][\/et_pb_button][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_font_size=”14px” text_text_color=”#586a80″ custom_margin=”15px||10px||false|false” global_colors_info=”{}”]<\/p>\n

Ask us for her CV and we’ll send it over.<\/p>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ icon_color=”#90a4ae” icon_placement=”left” image_icon_width=”20px” image_icon_width_tablet=”20px” image_icon_width_phone=”16px” image_icon_width_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” header_level=”h3″ header_font=”|||on|||||” header_text_color=”#90a4ae” header_font_size=”14px” body_font=”|||on|||||” body_text_color=”#90a4ae” body_font_size=”14px” image_icon_custom_margin_phone=”||||false|false” image_icon_custom_margin_last_edited=”off|phone” image_icon_custom_padding=”2px||||false|false” module_alignment=”left” custom_margin_tablet=”” custom_margin_phone=”||10px||false|false” custom_margin_last_edited=”on|phone” animation=”off” body_font_size_tablet=”14px” body_font_size_phone=”11px” body_font_size_last_edited=”on|phone” custom_css_main_element=”width: fit-content;” global_colors_info=”{}”]<\/p>\n

SOC 2 (Type II), GDPR, CASA tier 3 Compliant<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” custom_margin=”20px||||false|false” border_radii=”off|12px|12px||” border_width_top=”1px” border_color_top=”#d9e7ff” border_width_right=”1px” border_color_right=”#d9e7ff” border_width_left=”1px” border_color_left=”#d9e7ff” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”#2666E2″ text_font_size=”14px” text_orientation=”center” custom_padding=”|20px||20px|false|true” global_colors_info=”{}”]<\/p>\n

Trusted by\u00a0companies large and small<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_6,1_6,1_6,1_6,1_6,1_6″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”0px|30px||30px|false|true” custom_padding_tablet=”|30px||30px|false|true” custom_padding_phone=”0px|20px|0px|20px|true|true” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” custom_css_main_element=”margin:auto” border_radii=”off|||12px|12px” border_width_right=”1px” border_color_right=”#d9e7ff” border_width_bottom=”1px” border_color_bottom=”#d9e7ff” border_width_left=”1px” border_color_left=”#d9e7ff” global_colors_info=”{}”][et_pb_column type=”1_6″ admin_label=”Spotify-RedHat” _builder_version=”4.24.0″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”0px||0px||false|false” custom_padding_last_edited=”on|phone” custom_css_main_element=”margin:auto” global_colors_info=”{}”][et_pb_image 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custom_padding=”||||true|true” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2023\/12\/logo_ebay.webp” alt=”eBay” title_text=”logo_ebay” align=”center” _builder_version=”4.24.0″ _module_preset=”default” width=”100%” custom_margin=”20px||20px||true|true” custom_margin_tablet=”20px||20px||true|true” custom_margin_phone=”0px||0px||true|true” custom_margin_last_edited=”on|phone” custom_padding=”||||true|true” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_6″ admin_label=”Yelp-Amplitude” disabled_on=”on|off|off” _builder_version=”4.24.0″ _module_preset=”default” custom_css_main_element=”margin:auto” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2023\/12\/logo_yelp.webp” alt=”Yelp” title_text=”logo_yelp” align=”center” _builder_version=”4.24.0″ _module_preset=”default” width=”100%” custom_margin=”20px||20px||true|true” custom_margin_tablet=”20px||20px||true|true” custom_margin_phone=”0px||0px||true|true” custom_margin_last_edited=”on|phone” custom_padding=”||||true|true” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2023\/12\/logo_amplitude.webp” alt=”Amplitude” title_text=”logo_amplitude” align=”center” _builder_version=”4.24.0″ _module_preset=”default” width=”100%” custom_margin=”20px||20px||true|true” custom_margin_tablet=”20px||20px||true|true” custom_margin_phone=”0px||0px||true|true” custom_margin_last_edited=”on|phone” custom_padding=”||||true|true” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”What Cass does” _builder_version=”4.27.6″ background_color=”#F3F7FC” custom_padding=”20px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” module_alignment=”center” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.27.6″ _module_preset=”default” text_text_color=”#003999″ text_font_size=”16px” header_font=”|300|||||||” header_text_color=”#003999″ header_font_size=”16px” header_2_font=”|300|||||||” header_2_text_color=”#003999″ header_2_font_size=”16px” background_color=”#d9e7ff” custom_padding=”8px|10px|8px|10px|true|true” custom_css_main_element=”width: fit-content;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

What you can delegate to Cass<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_text_align=”left” header_3_font_size=”35px” header_3_letter_spacing=”-1px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

One virtual employee across the whole account lifecycle<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#e3eaf4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Know every account<\/h3>\n
    \n
  • \u2022<\/span>Keep one record and health score per account<\/li>\n
  • \u2022<\/span>Track subscriptions and renewal dates<\/li>\n
  • \u2022<\/span>Watch usage and quota consumption trends<\/li>\n
  • \u2022<\/span>Link support load and tickets to the account<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#e3eaf4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    Flag and prioritize<\/h3>\n
      \n
    • \u2022<\/span>Flag churn risk with the evidence row attached<\/li>\n
    • \u2022<\/span>Prepare next week’s renewals list<\/li>\n
    • \u2022<\/span>Flag accounts running over their plan<\/li>\n
    • \u2022<\/span>Rank each manager’s actions by revenue at risk<\/li>\n<\/ul>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#e3eaf4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

      Segment and report<\/h3>\n
        \n
      • \u2022<\/span>Segment customers by plan and usage<\/li>\n
      • \u2022<\/span>Capture NPS and feedback<\/li>\n
      • \u2022<\/span>Keep the customer dashboard current and raise alerts<\/li>\n
      • \u2022<\/span>Sync with your systems through APIs and webhooks<\/li>\n<\/ul>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#003999″ custom_margin=”40px||||false|false” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.6″ _module_preset=”default” background_enable_color=”off” custom_padding=”50px|60px|50px|60px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_line_height=”0.9em” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”64px” header_2_letter_spacing=”-2px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        1114<\/h2>\n

        organizations she learned customer operations from<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”50px|60px|50px|60px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_line_height=”0.9em” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”64px” header_2_letter_spacing=”-2px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        73<\/h2>\n

        industries<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”50px|60px|50px|60px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_line_height=”0.9em” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”64px” header_2_letter_spacing=”-2px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        24\/7<\/h2>\n

        on duty<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”50px|60px|50px|60px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_line_height=”0.9em” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”64px” header_2_letter_spacing=”-2px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        11<\/h2>\n

        years in the field<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”What Cass does” _builder_version=”4.27.6″ background_color=”#F3F7FC” custom_padding=”20px||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” max_width=”700px” module_alignment=”center” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.27.6″ _module_preset=”default” text_font=”||||||||” text_text_color=”#003999″ text_font_size=”16px” header_font=”|300|||||||” header_text_color=”#003999″ header_font_size=”16px” header_2_font=”|300|||||||” header_2_text_align=”center” header_2_text_color=”#003999″ header_2_font_size=”16px” background_color=”#d9e7ff” custom_padding=”8px|10px|8px|10px|true|true” custom_css_main_element=”width: fit-content;||margin: 0 auto;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

        How you work with her<\/h2>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_text_align=”center” header_3_font_size=”35px” header_3_letter_spacing=”-1px” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        Talk to her where you already work<\/h3>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_4_font_size=”32px” header_4_letter_spacing=”-1px” text_orientation=”center” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

        No new app to open. Cass joins the chat tools your team already uses \u2014 assign work in plain language, and she reports back, asking a human’s approval before anything consequential. Cass arrives knowing her job, so you don’t need to learn prompts; you review what she flags and approve what matters, just as you would with anyone reporting to you.<\/p>\n

        Works with<\/strong>
        Slack, Gemini Enterprise, Google Chat, and more.<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” custom_css_main_element=”align-items: center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#75a7ff 0%|rgba(255,255,255,0) 49%” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2026\/09\/cass-slack-chat.png” alt=”Cass working in Slack” title_text=”cass-slack-chat” _builder_version=”4.27.8″ _module_preset=”default” max_width=”800px” module_alignment=”center” hover_enabled=”0″ box_shadow_style=”preset1″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”vs human hire” _builder_version=”4.27.6″ background_color=”#F3F7FC” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.27.6″ _module_preset=”default” text_text_color=”#003999″ text_font_size=”16px” header_font=”|300|||||||” header_text_color=”#003999″ header_font_size=”16px” header_2_font=”|300|||||||” header_2_text_color=”#003999″ header_2_font_size=”16px” background_color=”#d9e7ff” custom_padding=”8px|10px|8px|10px|true|true” custom_css_main_element=”width: fit-content;||margin: 0 auto;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

        Working with Cass<\/h2>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        Why teams put Cass on the roster<\/h3>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.27.6″ _module_preset=”default” custom_margin=”||10px||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Respond in seconds, not hours” use_icon=”on” font_icon=”||fa||900″ icon_color=”#00cc3e” icon_placement=”left” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”20px” background_color=”#FFFFFF” image_icon_custom_margin=”10px||||false|false” custom_padding=”15px|||20px|false|false” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#deeaf7″ global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Spots renewal risk before the renewal date” use_icon=”on” font_icon=”||fa||900″ icon_color=”#00cc3e” icon_placement=”left” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”20px” background_color=”#FFFFFF” image_icon_custom_margin=”10px||||false|false” custom_padding=”15px|||20px|false|false” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#deeaf7″ global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”No sick days, no notice period” use_icon=”on” font_icon=”||fa||900″ icon_color=”#00cc3e” icon_placement=”left” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”20px” background_color=”#FFFFFF” image_icon_custom_margin=”10px||||false|false” custom_padding=”15px|||20px|false|false” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#deeaf7″ global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Works nights, weekends and holidays” use_icon=”on” font_icon=”||fa||900″ icon_color=”#00cc3e” icon_placement=”left” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”20px” background_color=”#FFFFFF” image_icon_custom_margin=”10px||||false|false” custom_padding=”15px|||20px|false|false” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#deeaf7″ global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Deploys in days, not months” use_icon=”on” font_icon=”||fa||900″ icon_color=”#00cc3e” icon_placement=”left” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”20px” background_color=”#FFFFFF” image_icon_custom_margin=”10px||||false|false” custom_padding=”15px|||20px|false|false” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#deeaf7″ global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”Ranks every account by revenue at risk” use_icon=”on” font_icon=”||fa||900″ icon_color=”#00cc3e” icon_placement=”left” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_font_size=”20px” background_color=”#FFFFFF” image_icon_custom_margin=”10px||||false|false” custom_padding=”15px|||20px|false|false” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#deeaf7″ global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#F3F7FC” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|300|||||||” header_text_color=”#003999″ header_font_size=”16px” header_2_font=”|300|||||||” header_2_text_color=”#003999″ header_2_font_size=”16px” background_color=”#d9e7ff” custom_padding=”8px|10px|8px|10px|true|true” custom_css_main_element=”width: fit-content;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

        What’s behind her<\/h2>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” header_3_font=”|800|||||||” header_3_letter_spacing=”-1px” global_colors_info=”{}”]<\/p>\n

        Cass is the virtual employee. Sheetgo is the engine underneath<\/h3>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Cass is the part you talk to. Beneath her, Sheetgo connects your billing, product usage, support and CRM data into one account record, processes it, and keeps an auditable history in spreadsheets your organization owns \u2014 which is why every flag she raises carries its source row. She’s not a black-box chatbot bolted onto your data; she runs on a layer your organization controls.<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Cass \u2014 your virtual employee” use_icon=”on” font_icon=”||fa||900″ icon_color=”#f80046″ icon_placement=”left” image_icon_width=”48px” _builder_version=”4.27.7″ _module_preset=”default” header_font=”|800|||||||” header_letter_spacing=”-1px” body_line_height=”1.3em” background_color=”#FFFFFF” image_icon_custom_margin=”15px||||false|false” min_height=”200px” custom_padding=”20px|25px|20px|25px|true|true” border_color_all=”#d9e7ff” border_width_left=”10px” border_color_left=”#f80046″ global_colors_info=”{}”]<\/p>\n

        Reads and acts on your accounts in plain language, 24\/7 \u2014 ask her in Slack or Gemini Enterprise.<\/p>\n

        [\/et_pb_blurb][et_pb_blurb title=”Workflows” use_icon=”on” font_icon=”||fa||900″ icon_color=”#ffab00″ icon_placement=”left” image_icon_width=”48px” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|800|||||||” header_letter_spacing=”-1px” body_line_height=”1.3em” background_color=”#FFFFFF” image_icon_custom_margin=”15px||||false|false” min_height=”200px” custom_padding=”20px|25px|20px|25px|true|true” border_width_left=”10px” border_color_left=”#ffab00″ global_colors_info=”{}”]<\/p>\n

        Runs the account cycle step by step \u2014 health checks, renewal lists, usage flags, and the sheet kept current.<\/p>\n

        [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Connectivity” use_icon=”on” font_icon=”||fa||900″ icon_color=”#2979FF” icon_placement=”left” image_icon_width=”64px” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|800|||||||” header_letter_spacing=”-1px” body_line_height=”1.3em” background_color=”#FFFFFF” image_icon_custom_margin=”15px||||false|false” min_height=”200px” custom_padding=”20px|25px|20px|25px|true|true” border_color_all=”#d9e7ff” border_width_left=”10px” border_color_left=”#2979FF” global_colors_info=”{}”]<\/p>\n

        Bridges your billing, usage, support and CRM systems into one record per account \u2014 every signal from a single source.<\/p>\n

        [\/et_pb_blurb][et_pb_blurb title=”Data” use_icon=”on” font_icon=”||divi||400″ icon_color=”#00cc3e” icon_placement=”left” image_icon_width=”48px” _builder_version=”4.27.6″ _module_preset=”default” header_font=”|800|||||||” header_letter_spacing=”-1px” body_line_height=”1.3em” background_color=”#FFFFFF” image_icon_custom_margin=”15px||||false|false” min_height=”200px” custom_padding=”20px|25px|20px|25px|true|true” border_color_all=”#d9ffe4″ border_width_left=”10px” border_color_left=”#00cc3e” global_colors_info=”{}”]<\/p>\n

        A living, auditable account ledger in a spreadsheet your organization owns \u2014 flexible, interoperable, and ready to scale to BigQuery.<\/p>\n

        [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”A04 bg shell” _builder_version=”4.27.6″ background_color=”#F3F7FC” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”bottom left” background_color_gradient_stops=”#d9e7ff 5%|#ebe4f9 15%|#f3f7fc 30%|#f3f7fc 100%” background_color_gradient_overlays_image=”on” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”section-title” _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#003999″ text_font_size=”16px” header_font=”|300|||||||” header_text_color=”#003999″ header_font_size=”16px” header_2_font=”|300|||||||” header_2_text_color=”#003999″ header_2_font_size=”16px” background_color=”#d9e7ff” custom_padding=”8px|10px|8px|10px|true|true” custom_css_main_element=”width: fit-content;||margin: 0 auto;” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

        Security & governance<\/h2>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        Enterprise-grade by default<\/h3>\n

        [\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        Cass runs inside the same security and compliance that 5 million users already trust.<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display: flex;||justify-content: center;||column-gap: 0px;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2025\/08\/soc2_badge.webp” alt=”SOC 2 Type II certified” title_text=”soc2_badge” align=”center” _builder_version=”4.27.4″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2026\/02\/gdpr-badge-black.webp” alt=”GDPR compliant” title_text=”gdpr-badge-black” align=”center” _builder_version=”4.27.6″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2025\/08\/casa-tier3-badge.webp” alt=”Google CASA Tier 3 verified” title_text=”casa-tier3-badge” align=”center” _builder_version=”4.27.4″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” border_radii=”on|50%|50%|50%|50%” border_width_all=”2px” border_color_all=”rgba(0,204,62,0.33)” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display: flex;||justify-content: center;||column-gap: 0px;” global_colors_info=”{}”][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2025\/11\/Google_Cloud_Partner_no_outline_vertical.svg” alt=”Google Cloud Partner” title_text=”Google_Cloud_Partner_no_outline_vertical” align=”center” _builder_version=”4.27.4″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” border_width_all=”1px” border_color_all=”#eeeeee” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2025\/11\/Recommended-for-Google-Workspace_V_Badge_rgb.webp” alt=”Recommended for Google Workspace” title_text=”Recommended-for-Google-Workspace_V_Badge_rgb” align=”center” _builder_version=”4.27.4″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” border_width_all=”1px” border_color_all=”#eeeeee” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2024\/10\/security_microsoft-partner.webp” alt=”Microsoft Partner” title_text=”security_microsoft-partner” align=”center” _builder_version=”4.27.4″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” border_width_all=”1px” border_color_all=”#eeeeee” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/static.sheetgo.com\/wp-content\/uploads\/2024\/10\/security_dropbox-partner.webp” alt=”Dropbox Partner” title_text=”security_dropbox-partner” align=”center” disabled_on=”on|off|off” _builder_version=”4.27.4″ _module_preset=”default” height=”130px” height_tablet=”130px” height_phone=”80px” height_last_edited=”on|phone” border_color_all=”#eeeeee” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#e3eaf4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Governed access<\/h3>\n

        Your virtual employee sees only the sheets and data your organization authorizes \u2013 least privilege by design.<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#e3eaf4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Full audit trail<\/h3>\n

        Every action is logged: what it did, when, and on which data.<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”22px|22px|22px|22px|true|true” border_radii=”on|16px|16px|16px|16px” border_width_all=”1px” border_color_all=”#e3eaf4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Organization-owned data<\/h3>\n

        Virtual Employees operate on your organization’s Google Sheets files. Sheetgo doesn’t copy data into a black box.<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Closing CTA” _builder_version=”4.27.4″ background_color=”#00276b” custom_padding=”70px||70px||true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”2_3,1_3″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” custom_css_main_element=”align-items: center;” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

        Put Cass on your roster<\/h2>\n

        See Cass running on your own customer data, then price her for your team.<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.sheetgo.com\/contact-sales\/?product=ai-agents” button_text=”Hire Cass Tamer today!” button_alignment=”right” button_alignment_tablet=”left” button_alignment_phone=”left” button_alignment_last_edited=”on|phone” _builder_version=”4.27.6″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#2979ff” button_bg_color=”#f2f7ff” button_border_width=”0px” button_border_color=”#f2f7ff” button_border_radius=”6px” button_font=”|600|||||||” button_use_icon=”off” custom_padding=”15px|20px|15px|20px|true|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_text_color__hover_enabled=”on|hover” button_border_color__hover_enabled=”on|desktop” button_border_color__hover=”#f2f7ff” button_text_color__hover=”#2979ff” button_bg_color__hover=”#d9e7ff” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

        Cass TamerCustomer Accounts SpecialistCass Tamer, AI customer success virtual employee Know which account needs you today.Meet Cass Tamer \u2014 Hand Cass your customer accounts and nothing slips through. She keeps one record per account with subscription, usage, quota, renewal date, support load, and NPS, watches consumption and last-access trends, flags the accounts drifting toward churn […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":261091,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"difl_page_category":[],"class_list":["post-261948","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/pages\/261948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/comments?post=261948"}],"version-history":[{"count":0,"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/pages\/261948\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/pages\/261091"}],"wp:attachment":[{"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/media?parent=261948"}],"wp:term":[{"taxonomy":"difl_page_category","embeddable":true,"href":"https:\/\/www.sheetgo.com\/fr\/wp-json\/wp\/v2\/difl_page_category?post=261948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}